Terms of Service
Last updated: October 2026 • Callflow Cloud Technologies Inc.
These Terms of Service ("Terms") govern access to the Callflow website, WebRTC softphone clients, REST APIs, and CRM applications. By establishing an account or using Callflow, you agree to comply with these terms.
1. Account Responsibility & Telephony Compliance
You are responsible for maintaining workspace credential secrecy and for all calling traffic originated from your accounts. You must comply with all regional telecommunications laws, including:
- Do Not Call (DNC/NDNC) registries and TCPA consent requirements.
- Accurate Caller ID identification and local regulations against CLI spoofing.
- Pacing drop rate thresholds (ensuring predictive abandoned calls remain within statutory limits).
2. Service Level Agreement (SLA) & Uptime
Callflow targets 99.99% core voice and softphone infrastructure uptime. Enterprise tier plans include financially backed SLAs with credit allowances for documented carrier gateway downtime.
3. Billing & Carrier Minute Consumption
Subscriptions renew monthly or annually based on selected seat tiers. Dedicated DIDs, outbound PSTN termination, and AI speech transcriptions are charged on clear utility rates as outlined in your billing console.