Manage Customers, Conversations & Teams From One Unified Cockpit.
We built Callflow on a fundamental conviction: modern businesses shouldn't force sales reps and support agents to toggle between disconnected CRMs, desk phones, and separate dialer apps.
Our Mission
To eliminate communication silos by providing growing businesses and high-volume contact centers with a single, intelligent platform that unites customer records with carrier-grade cloud voice.
Our Vision
A world where every customer interaction is accompanied by instant commercial context, zero audio delay, and automated CRM record-keeping, turning reps into trusted advisors.
Product Philosophy
Clean typography, sub-second interface responsiveness, zero visual clutter, and native browser WebRTC. We never build bloated, sluggish enterprise software.
From Softphone Prototype to Global Infrastructure
A chronological walkthrough of how our telephony and CRM platform evolved.
The Fragmented Telephony Problem
Frustrated by sales reps losing hours copying phone numbers between legacy PBX hardware and disconnected CRMs, our founding team built the first embedded WebRTC softphone prototype.
Unified Customer 360 & Calling Launch
Shipped Callflow 1.0 uniting CRM contacts, deals, and browser calling on one screen. Reached our first 100 enterprise deployments across real estate and financial services.
Predictive Dialer & Contact Center Wallboard
Introduced 5 automated dialer modes (Preview, Manual, Progressive, Power, Predictive) and real-time supervisor whisper/barge tools for 200+ seat call centers.
AI Speech Analytics & Global SIP Core
Rolled out dual-channel loss-less audio recording, real-time sentiment analysis, automated PCI-DSS card redaction, and sub-45ms global SIP edge routing.
Enterprise Scale Across 85+ Countries
Now empowering high-growth sales teams worldwide, processing millions of monthly voice minutes, and serving as the unified customer operating cockpit.
Registered Enterprise Architecture
Operated by M1 Entities Solutions — registered under the Goods and Services Tax Act, Government of India.
M1 ENTITIES SOLUTIONS
Unified Service Platform • Form GST REG-06
D-109/1, Ground Floor, Block D, Budh Vihar Road, Tajpur Pahari, New Delhi - 110044, South East Delhi, Delhi, India
Experience the Future of Voice CRM
Join thousands of sales and support reps communicating faster and closing more revenue.