Legal & Compliance

Privacy Policy

Last updated: October 2026 • Callflow Cloud Technologies Inc.

Callflow ("we", "us", "our") provides carrier-grade cloud telephony, CRM databases, multi-pipeline dialers, and conversational intelligence. This policy outlines how we handle data collected through callflow.com and our application portals.

1. Information We Collect

Account & Workspace Information — Name, business email, corporate phone number, company identity, and billing references.
Telephony CDR & Audio Transcripts — Call Detail Records (timestamp, duration, caller ID, destination, carrier disposition), and dual-channel audio recordings encrypted using AES-256.
Customer CRM Records — Contacts, accounts, custom fields, pipeline deal values, and notes imported or created by your workspace members.
Technical Telemetry — WebRTC packet jitter, round-trip audio latency, browser version, and IP addresses used for carrier routing optimization.

2. How We Use & Protect Your Data

To route phone calls, trigger campaign dialers, and synchronize CRM pipelines.
To provide AI speech-to-text transcriptions and automated sentiment tagging.
To enforce security policies, detect fraudulent calling patterns, and comply with telecommunications regulations.
We never sell, rent, or monetize your customer dossiers, contact lists, or audio recordings.

3. Security & Data Residency

All customer data is encrypted in transit using TLS 1.3 and at rest with AES-256 bit keys. Enterprise plans can elect Bring-Your-Own-Storage (BYOS) to archive call recordings directly to private AWS S3, Google Cloud Storage, or Azure Blob accounts.

DPO Contact: dpo@callflow.comRead Terms of Service →

1. Information We Collect

Account & Workspace Information — Name, business email, corporate phone number, company identity, and billing references.

Telephony CDR & Audio Transcripts — Call Detail Records (timestamp, duration, caller ID, destination, carrier disposition), and dual-channel audio recordings encrypted using AES-256.

Customer CRM Records — Contacts, accounts, custom fields, pipeline deal values, and notes imported or created by your workspace members.

Technical Telemetry — WebRTC packet jitter, round-trip audio latency, browser version, and IP addresses used for carrier routing optimization.

2. How We Use & Protect Your Data

To route phone calls, trigger campaign dialers, and synchronize CRM pipelines.

To provide AI speech-to-text transcriptions and automated sentiment tagging.

To enforce security policies, detect fraudulent calling patterns, and comply with telecommunications regulations.

We never sell, rent, or monetize your customer dossiers, contact lists, or audio recordings.