Every Conversation, Safely Recorded & Analyzed.
Lossless dual-channel stereo recordings, interactive waveform scrubber, AI speech transcription, automated PCI-DSS redaction, and enterprise retention vaults.
Engineered for Compliance & AI Transcription
Everything needed to preserve voice assets with bank-grade encryption.
Lossless Dual-Channel Audio
Agent and caller audio channels are recorded into separate stereo tracks for clean acoustic transcription and speaker diarization.
Automated PCI-DSS DTMF Redaction
Real-time speech filters automatically mute payment card disclosures and DTMF tone digits to satisfy banking compliance audits.
AI Speech-to-Text Transcription
Generate accurate transcripts with speaker separation, keyword extraction, and automated sentiment scoring in English & Hindi.
Flexible Retention Lifecycles
Define custom retention schedules (e.g. 90 days, 1 year, 7 years) with automated tiered archiving to cold S3/GCS buckets.
Role-Gated Playback Controls
Permit agents to review their own calls for coaching while restricting raw file downloads to compliance officers only.
Immutable Tamper-Proof Audit Trail
Every audio playback, export, pause, or deletion is cryptographically logged with user ID, IP address, and timestamp.
Common Inquiries About Audio Vaults
Understand compliance storage, BYOS S3 buckets, and data governance policies.
Callflow supports automated AI DTMF muting and supervisor-triggered redaction APIs. When an agent navigates to a payment collection screen, the softphone automatically mutes audio recording on both tracks until the transaction completes, preventing PAN/CVV data from entering recording vaults.
Preserve Your Customer Conversations with Zero Compromise
Get started with encrypted recording and automated PCI-DSS redaction in minutes.