Cookie Policy
Last updated: October 2026 • callflow.com
Cookies and local storage technologies help our platform function securely, remember your agent preferences, and analyze website performance. This policy explains what we store and why.
1. Strictly Necessary Technologies
These cookies and tokens are vital for account authentication, secure session handshake with our WebRTC softphone media gateways, and CSRF token verification.
- Session Authentication — JWT bearer tokens keeping your user session secure.
- Theme Preference — Saved in localStorage (`theme-preference`) for Dark/Light mode persistence.
- WebRTC Audio Diagnostics — Temporary storage for microphone permission states and default audio output devices.
2. Performance & Analytics
We collect aggregated, anonymized telemetry on page load speeds, WebRTC ICE connection handshake latency, and general site navigation to enhance platform reliability. We do not sell tracking profiles to third parties.
3. Managing Your Preferences
You can configure your browser to block or alert you about cookies. Disabling strictly necessary cookies will prevent login to the softphone console.