OpenAPI 3.0 • Interactive API Explorer

CallCenter CRM Swagger API Docs

Test and explore all production REST endpoints in real time. Backed by carrier-grade Asterisk telephony, WebRTC softphones, omnichannel messaging, and CRM data sync.

Open Swagger In Full Window Developer SDKs & Guides Architecture Docs

API Server Online•Base URL: https://api.m1entities.cloud•Auth: Bearer Token

Swagger UI 3.0 • CallCenter CRM API

https://api.m1entities.cloud/api-docs

TLS 1.3 Encrypted REST API • Scoped Bearer Tokens

Direct Link: https://api.m1entities.cloud/api-docs

API Endpoints Included in this Spec

All endpoints below can be executed directly from the Swagger UI console above or integrated into your own microservices.

Voice & Calls

/calls

Initiate click-to-dial, monitor live call duration, hold/resume, hangup, and retrieve stereo audio recordings.

Key Endpoints

POST /api/calls/initiate

POST /api/calls/hold

POST /api/calls/hangup

GET /api/calls

Asterisk & PBX

/asterisk

Carrier-grade AMI channel bridging, live trunk stats, queue membership, and whisper/barge supervision.

Key Endpoints

GET /api/asterisk/live-calls

POST /api/asterisk/whisper/start

POST /api/asterisk/barge

Agents & Softphone

/agents

Agent presence (Available, On Call, ACW, Break), WebRTC SIP token issuance, and performance scoring.

Key Endpoints

GET /api/agents

POST /api/agents/presence

GET /api/auth/sip-webrtc

CRM & Contacts

/crm

Customer 360 dossiers, phone number reverse-lookup, custom field schemas, and interaction timelines.

Key Endpoints

GET /api/contacts

POST /api/contacts

GET /api/calls/lookup-contact

Campaigns & Dialer

/campaigns

Predictive, progressive, and preview dialer pacing engines, lead batch dispatch, and cadence rules.

Key Endpoints

POST /api/campaigns/{id}/dial-next

GET /api/campaigns/active

POST /api/campaigns

Webhooks & Events

/webhooks

Sub-45ms real-time event distribution for ring, answer, hangup, disposition, and RabbitMQ message queues.

Key Endpoints

POST /api/webhooks

GET /api/webhooks/deliveries

POST /api/whatsapp/send

Ready to integrate with your tech stack?

Check out our official Node.js, Python, and Webhook guides with complete code repositories and authentication instructions.

View Developer Guides →Request Production API Key

CallCenter CRM Swagger API Docs

Test and explore all production REST endpoints in real time. Backed by carrier-grade Asterisk telephony, WebRTC softphones, omnichannel messaging, and CRM data sync.

API Server Online•Base URL: https://api.m1entities.cloud•Auth: Bearer Token